Civil Servants

8. Dealings with the public

8.1 Civil servants should:

• ensure that members of the public have their affairs dealt with sympathetically, efficiently and promptly;
• always give their names to any member of the public with whom they are dealing, except where given a special exemption, for example, on security grounds and
• ensure that members of the public are dealt with in a respectful manner.

8.2 Civil servants should:

• ensure that their standard of dress is appropriate to their work environment;
• show due consideration and respect for the public, their colleagues and the office they hold.

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